Returns & Exchanges

At GoCoffeeGo, we want you to be fully satisfied with your purchase; if you are not happy with your order, we offer a 30-day window for returns on non-perishable equipment and unopened coffee beans.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive an RMA authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original, unopened packaging, ensuring all manuals and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier to send the package back to our designated fulfillment center.

• 4.
  Receive Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.